Ecclesfield Group Practice

Ecclesfield Group Practice 2024-03-14 Person 4 5 0

I called the surgery at 8.30am prompt. I was initially caller number 9 in the queue which subsequently increased to caller number 13 which didn’t make any sense to me. It took me about 25 minutes to get through to speak to the receptionist who was very polite. I got an appointment to see a nurse rather than a GP. The nurse was lovely and I felt confident in her ability. My scores reflect the time it takes to get through to the surgery to get an appointment.

Quicker call pick up, possibly more staff in the morning to answer calls?

Ecclesfield Group Practice 2024-03-13 Person 5 5 0

At 8.30, I was number 30 in the queue. I opted for a call back which led to the telephone appointment I needed. The doctor was very helpful, offering advice and helping me reach a decision about the medication choices available. I am always impressed by the courtesy of the staff and the high level of service they provide. Great work everyone.

Today could not really have been better.

Ecclesfield Group Practice 2024-03-13 Person 4 5 0

I had a really positive and helpful meeting with the diabetic nurse.

Nothing that I can think of.

Ecclesfield Group Practice 2024-03-13 Person 5 5 0

All the staff are fantastic and look after you with care and dignity. I find the doctors to be knowledgeable and professional and I trust the advice they give. The appointment system is easy to use and I have never had a problem booking online, over the phone or in person. All the team are hardworking and will go above and beyond to help. Very grateful for such a wonderful practice to look after myself and my family over the last 10 years.

Nothing to improve, love the new addition of the radio in waiting area as this puts you at ease while waiting.

Ecclesfield Group Practice 2024-03-13 Person 4 5 0

Ringing at 8.30 to get an appointment to find myself 43rd in the queue

The only problem I ever have is getting an appointment